To protect your data and speed things up, we handle support through our website’s Live Chat. This lets us verify you’re the genuine customer and instantly view your order in one secure place. Messages on email/Instagram/TikTok can be filtered or missed — Live Chat keeps everything together so we can help quickly and safely. 👼🤍✨☁️

Live Chat Hours: Monday–Friday, 10am–5pm
Typical reply time: 24–48 hours

Email (for exceptional cases): help@vevaboutique.com — we may move the conversation to Live Chat to verify your identity and access your order.

👼 Check your dispatch email for your tracking link. Can’t find it? Share your order number on Live Chat and we’ll help you locate it. 🤍✨

✨ Orders are usually dispatched within 1–2 working days. We ship via Royal Mail Tracked 48, which typically arrives within 2–3 working days. ☁️

🤍 We currently ship worldwide!👼

☁️ Once your order has been shipped, you’ll receive an email with your tracking number and a direct link to follow your parcel’s journey. ✨

👼 Please allow the full delivery window. If it’s been longer than expected, share your order number and we’ll look into it straight away. 🤍

☁️ For security reasons, we can’t change addresses after checkout. If your order hasn’t shipped yet, we can cancel so you can place a new order with the correct address. 🤍

👼 If your order hasn’t been dispatched, we’ll do our best to cancel it. Once shipped, it can’t be cancelled.

⚠️ Mystery Bags can’t be cancelled or refunded — they’re part of our Stick or Twist game, and what you receive is final. ☁️

🤍 Not currently. All orders are sent via Tracked 48, which usually arrives within 2–3 working days. ✨

☁️ We don’t accept general returns, but if you’ve received a faulty item, contact us via Live Chat or email help@vevaboutique.com and we’ll guide you on next steps. 👼

🤍 We don’t offer exchanges. If your item arrived faulty, please reach out and we’ll make it right. ✨

👼 So sorry! Send a clear photo, your order number, and the date you received your parcel via Live Chat within 48 hours of delivery, and we’ll resolve it quickly. ☁️

✨ Refunds are processed once your claim is approved. Funds usually appear within 3–5 working days. 🤍

👼 The Stick or Twist Mystery Bag — available only while we’re live on TikTok.
Shop link (when live): Mystery Jewellery Bag
Join us: @veva.boutique 🤍☁️

☁️ Often, yes! Tap “Notify Me” on the product page to get an email as soon as it’s restocked. ✨

🤍 Our jewellery is crafted from premium materials such as sterling silver, stainless steel, and gold plating — chosen for durability, shine, and comfort. 👼

• ✨ Keep away from water, perfume, and lotions.
• ☁️ Store in a dry place or a soft pouch.
• 🤍 Polish regularly with a soft, dry cloth.

🤍 Yes! Every order is beautifully packaged, and gift boxes/pouches are available for an extra elegant touch. 👼

☁️ We do! Many necklaces, bracelets, and earrings are designed to pair perfectly. Explore our collections for matching sets. ✨

🤍 Our fan-favourite mystery experience — each bag contains surprise luxury jewellery worth more than the price you pay. Available exclusively during TikTok Lives. ✨

👼 We go live regularly on TikTok @veva.boutique — follow to get notified every time we start. ☁️

✨ Mystery Bags are exclusive to TikTok Live events — join our next stream for your chance to grab one. 🤍

🤍 Please use Live Chat on our website for the fastest, most secure support. You can also email help@vevaboutique.com, but we may ask you to move to Live Chat so we can verify your identity and view your order. ✨

☁️ We usually reply within 24–48 hours, Monday–Friday. During busy times (like TikTok Lives), replies may take a little longer. 👼

👼 Yes! Use code VEVALOYAL10 for 10% off. ✨ Plus, when you buy a Cloud Case, you’ll receive an exclusive 20% off code for your next purchase. 🤍

☁️ We love collaborating! Email help@vevaboutique.com with your socials and a short intro — our team reviews new partners regularly. ✨

🤍 We’re proudly based in the UK, and all orders are shipped from our boutique here. We currently ship within the UK only. 👼

✨ Subscribe to our newsletter or follow us on TikTok @veva.boutique to stay updated on new drops, restocks, and exclusives. ☁️🤍