Contact information

💌 Contact Information

At Veva Boutique, we’re here to help with any sparkle-related questions or order support – but we like to keep things simple and secure 💖

💬 The only way to contact us is via our 

Live Chat on the website.

Just tap the chat bubble in the corner and send us a message – it’s the fastest and safest way to reach us!

🕐 Working Hours & Response Times:

Our usual working hours are:

Monday to Friday, 10am – 5pm (UK time)

We aim to respond within 24–48 hours during these times.

Please be patient – we’re a small (but mighty!) team and we handle every message with care 💌

🤖 Quick Help:

A friendly bot assistant may pop up to help with quick questions! If your concern is urgent, we recommend checking our FAQs first – you might find an instant answer while we get back to you.

✨ Important Notes:

  • We do not offer support via email, Instagram, TikTok, or personal DMs.
  • All customer service messages must go through our website chat only.
  • If your item arrives damaged, message us within 48 hours with your order number and clear photos so we can assist you ASAP.

Thank you for supporting our small biz – your patience, kindness, and sparkle mean everything to us 🤍

Eva, Owner Of Veva Boutique.