Shipping Policies

 

Processing & Shipping Times:

All orders are processed within 1-2 business days before being shipped. Once dispatched, estimated delivery times are as follows:

Standard Signed Delivery (£3.99) 2-4 Business Days 

Tracked 24 Signed Delivery (£6.99) 24 Hours After Dispatched

{Please note that processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances. We aim to dispatch all orders by the next working day. International shipping times vary, if your order is international keep scrolling to find Our International shipping section.)

{Remember that Royal Mail only works during Business Days, for example standard delivery is 2-4 Business Days not 2-4 days so please ensure it’s been 2-4 business days before contacting us)

Order Tracking

We. send all orders out with Royal Mail 2nd Class Signed, we do this to ensure shipping is as affordable as possible however it means tracking does not update until your parcel is attempted delivery or delivered. Please don’t hesitate to reach out to ask us if you think it should have been delivered already. Remember if you choose not to enable shipping protection you’re not 100% guaranteed to receive your parcel or receive compensation if it’s lost, stolen or damaged.

Lost, Delayed, or Stolen Packages

Veva Boutique is not responsible for lost, stolen, or delayed packages once they have been handed over to the courier. Unless you have added the shipping protection at checkout. If your order is marked as delivered but you have not received it, please check with your local postal service or neighbours. If necessary, you may file a claim with the courier.

Address Errors & Undeliverable Packages

Please ensure that your shipping address is correct at checkout. If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

Returns & Refunds

All sales are final. We do not offer returns or refunds. Please ensure you review your order carefully before purchasing.

International Shipping

Shipping & Import Taxes- We are pleased to offer international shipping. Please note the following important information regarding customs and import duties:

International Orders & Customs Fees
• Orders shipped outside the UK may be subject to import duties, taxes, and customs fees, which are set by your country’s government.
• These charges are not included in the item price or shipping cost and must be paid by the recipient upon delivery.
• We have no control over these fees, and we cannot predict the exact amount, as they vary by country.

Who Pays for Import Fees?
• If you are ordering internationally, you are responsible for paying any applicable customs duties and VAT/GST upon delivery. This is usually only the case on orders £150+ so we recommend splitting orders in half to avoid this.
• If you refuse to pay these charges and the package is returned to us, we can issue a refund for the item(s) excluding shipping costs, once the package is received back in its original condition.

Customs Declarations
• We are required to accurately declare the value and nature of the items on all customs forms.
• We cannot mark orders as “gifts” or undervalue shipments to avoid customs fees, as this is illegal.

By placing an order, you agree to these terms. If you have any questions, please check with your local customs office before purchasing.

Have Questions?

For any questions, please check our FAQ section on our live chat. If you need further assistance, feel free to contact us via live chat or email us at vevaboutiqueshop@gmail.com.