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Veva Boutique

The Cloud Socks – By Veva Boutique

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FAQs

💬 Frequently Asked Questions (FAQ)

Need help? Please read this page first — most questions are answered here for quicker support.

▶ Why we prefer Live Chat (even over email)

To protect your data and speed things up, we handle support through our website’s Live Chat. This lets us verify you’re the genuine customer and instantly view your order in one secure place. Messages on email/Instagram/TikTok can be filtered or missed — Live Chat keeps everything together so we can help quickly and safely. 👼🤍✨☁️

Live Chat Hours: Monday–Friday, 10am–5pm
Typical reply time: 24–48 hours

Email (for exceptional cases): help@vevaboutique.com — we may move the conversation to Live Chat to verify your identity and access your order.

💎 Orders & Delivery

➕ 1. Where is my order?

👼 Check your dispatch email for your tracking link. Can’t find it? Share your order number on Live Chat and we’ll help you locate it. 🤍✨

➕ 2. How long does delivery take?

✨ Orders are usually dispatched within 1–2 working days. We ship via Royal Mail Tracked 48, which typically arrives within 2–3 working days. ☁️

➕ 3. Do you ship internationally?

🤍 We currently ship worldwide!👼

➕ 4. How can I track my order?

☁️ Once your order has been shipped, you’ll receive an email with your tracking number and a direct link to follow your parcel’s journey. ✨

➕ 5. My order hasn’t arrived — what should I do?

👼 Please allow the full delivery window. If it’s been longer than expected, share your order number and we’ll look into it straight away. 🤍

➕ 6. Can I change my delivery address?

☁️ For security reasons, we can’t change addresses after checkout. If your order hasn’t shipped yet, we can cancel so you can place a new order with the correct address. 🤍

➕ 7. Can I cancel my order?

👼 If your order hasn’t been dispatched, we’ll do our best to cancel it. Once shipped, it can’t be cancelled.

⚠️ Mystery Bags can’t be cancelled or refunded — they’re part of our Stick or Twist game, and what you receive is final. ☁️

➕ 8. Do you offer next-day delivery?

🤍 Not currently. All orders are sent via Tracked 48, which usually arrives within 2–3 working days. ✨

🤍 Returns & Exchanges

➕ 9. How do I return an item?

☁️ We don’t accept general returns, but if you’ve received a faulty item, contact us via Live Chat or email help@vevaboutique.com and we’ll guide you on next steps. 👼

➕ 10. Can I exchange something?

🤍 We don’t offer exchanges. If your item arrived faulty, please reach out and we’ll make it right. ✨

➕ 11. What if my jewellery arrives damaged?

👼 So sorry! Send a clear photo, your order number, and the date you received your parcel via Live Chat within 48 hours of delivery, and we’ll resolve it quickly. ☁️

➕ 12. How long do refunds take?

✨ Refunds are processed once your claim is approved. Funds usually appear within 3–5 working days. 🤍

✨ Products & Stock

➕ 13. What’s your bestseller?

👼 The Stick or Twist Mystery Bag — available only while we’re live on TikTok.
Shop link (when live): Mystery Jewellery Bag
Join us: @veva.boutique 🤍☁️

➕ 14. Will sold-out items come back in stock?

☁️ Often, yes! Tap “Notify Me” on the product page to get an email as soon as it’s restocked. ✨

➕ 15. Are your products real gold/silver?

🤍 Our jewellery is crafted from premium materials such as sterling silver, stainless steel, and gold plating — chosen for durability, shine, and comfort. 👼

➕ 16. How should I care for my jewellery?
  • ✨ Keep away from water, perfume, and lotions.
  • ☁️ Store in a dry place or a soft pouch.
  • 🤍 Polish regularly with a soft, dry cloth.
➕ 17. Do you offer gift packaging?

🤍 Yes! Every order is beautifully packaged, and gift boxes/pouches are available for an extra elegant touch. 👼

➕ 18. Do you have matching sets?

☁️ We do! Many necklaces, bracelets, and earrings are designed to pair perfectly. Explore our collections for matching sets. ✨

☁️ TikTok & Mystery Bags

➕ 19. What is the Stick or Twist Mystery Bag?

🤍 Our fan-favourite mystery experience — each bag contains surprise luxury jewellery worth more than the price you pay. Available exclusively during TikTok Lives. ✨

➕ 20. When are your next TikTok Lives?

👼 We go live regularly on TikTok @veva.boutique — follow to get notified every time we start. ☁️

➕ 21. Can I buy the Mystery Bag outside TikTok Live?

✨ Mystery Bags are exclusive to TikTok Live events — join our next stream for your chance to grab one. 🤍

👼 General / Support

➕ 22. How can I contact you?

🤍 Please use Live Chat on our website for the fastest, most secure support. You can also email help@vevaboutique.com, but we may ask you to move to Live Chat so we can verify your identity and view your order. ✨

➕ 23. What are your customer service hours?

☁️ We usually reply within 24–48 hours, Monday–Friday. During busy times (like TikTok Lives), replies may take a little longer. 👼

➕ 24. Do you offer discounts or promo codes?

👼 Yes! Use code VEVALOYAL10 for 10% off. ✨ Plus, when you buy a Cloud Case, you’ll receive an exclusive 20% off code for your next purchase. 🤍

➕ 25. How do I become a brand ambassador or affiliate?

☁️ We love collaborating! Email help@vevaboutique.com with your socials and a short intro — our team reviews new partners regularly. ✨

➕ 26. Where are you based?

🤍 We’re proudly based in the UK, and all orders are shipped from our boutique here. We currently ship within the UK only. 👼

➕ 27. How do I sign up for updates or restocks?

✨ Subscribe to our newsletter or follow us on TikTok @veva.boutique to stay updated on new drops, restocks, and exclusives. ☁️🤍

Thank you for shopping with VevaBoutique 👼🤍✨☁️

Contact Us

📲 Contact Us

Need help with your order? We’re here to support you — but please make sure to read our FAQs first as most questions are answered there for quicker help 💌

💬 How to Contact Us

The ONLY way to get in touch is through our Live Chat on the Veva Boutique website.

  • 🕒 Live Chat Hours: Monday to Friday, 10am – 5pm
  • ⏳ Response Time: 24–48 hours

We may not respond to:

  • Emails
  • Instagram DMs
  • TikTok messages

These platforms filter or hide messages, and we may never see them — so please don’t message us there!

If you message us anywhere other than Live Chat and don’t follow up correctly, we won’t be able to help once 48 hours have passed after delivery. Live Chat must be your first and only contact method.

📦 Need Your Tracking Number?

We send tracking automatically to everyone.

If it hasn’t sent to you for any reason and you’d like your tracking, just message us on Live Chat with your name and say:

“What’s my tracking number?”

We’ll get it to you manually — easy peasy 💖

Search Filter Help

How to Use Search and Filters on Our Website

To help you find what you’re looking for quickly and efficiently, we have implemented powerful search function and variety of filters. This guide will walk you through how to use search and filters.

How to Search on Our Website

Search allows you to quickly find specific items you’re looking for by simply typing in keywords or phrases for example name of the product, type or brand with immediate and relevant results.

  1. Locate the Search Icon: Look for the magnifying glass icon (🔍) on our website.
  2. Open the Search Bar: Click on the magnifying glass icon. A search bar will appear.
  3. Enter Your Query: Type the name or description of the item you're looking for into the search bar.
  4. Select from the Suggestions: As you type, a list of suggested items will appear in a dropdown menu below the search bar. You can click on an item in this list to go directly to its page.
  5. View More Results: If you want to see more results for your search, press 'Enter' after typing your query. This will take you to a Search Results Page with a broader selection of items.
  6. Use Filters: On the Search Results Page, you can apply filters to narrow down the results and find your desired item more easily.

How to Apply Filters on Our Website

Filters are a powerful tool that can help you narrow down your search results based on specific criteria, such as price range, category, brand, color, size, customer rating, gender, discount, and more.

  1. Perform a Search or Open a Collection: Start by performing a search or opening a collection on our website.
  2. Locate the Filter Option: Look for the 'Filter' option, usually located on the side or top of the page.
  3. Apply a Filter: Click on the filter you want to apply. For example, if you're shopping for clothes and only want to see items in a certain size, click on the 'Size' filter and select your size.
  4. Apply Multiple Filters: You can apply multiple filters to narrow down your search results even further. For example, you could apply filters for 'Size', 'Color', and 'Price Range' at the same time to find the perfect item.
  5. Change or Clear Filters: If you want to change or clear your filters, look for a cross on top to deselect that filter and to reset click on ‘Clear’.

🌟 Leave a Review

We absolutely love hearing what you think — your feedback means the world to us and helps other customers shop with confidence 💖

💬 How to Leave a Review:

Once your order arrives, you’ll receive a review request email. Just click the link and share your thoughts — whether it’s a quick “in love!” or a full breakdown of your faves ✨

You can also leave a review directly on the product page of the item you purchased:

  1. Go to the product on our website
  2. Scroll down to the “Write a Review” section
  3. Leave your star rating + comment — done! 🌟

Every review supports our small business more than you know. Thank you for helping Veva Boutique grow — one sparkle at a time 💌

Thank you for taking the time to learn how to use our search and filters. We hope this guide makes your shopping experience on our website more enjoyable and efficient. Happy shopping!

Jewellery Care Guide

Veva Boutique – Jewellery Care Guide

At Veva Boutique, every piece is made to last — crafted from high-quality, carefully chosen materials that allow you to enjoy the look and feel of luxury every day. We take pride in creating jewellery that’s both beautiful and durable — pieces you can wear daily, gift proudly, and treasure for years.

Each collection is designed with premium materials like stainless steel, 925 sterling silver, and 14k or 18k gold plating. These are the same metals used by luxury brands, chosen for their balance of strength, elegance, and longevity.

We’ve built Veva jewellery to be low-maintenance and long-lasting, but as with all luxury pieces, proper care helps preserve that brand-new glow. Even if you don’t follow every single step of our care guide perfectly (because life happens), don’t worry — your jewellery won’t suddenly lose its quality. It’s made to withstand real life — but with a little attention and love, it will continue to look flawless for years.

How to Care for Your Veva Pieces

The Basics:

• Always store your pieces somewhere dry and clean   your Veva Boutique Cloud Case is perfect for this.

• Avoid perfume, creams, or sprays directly on your jewellery.

• Remove before showering, swimming, or exercising to prevent product build-up.

• Wipe gently after wear with a soft cloth to remove oils and fingerprints.

If you forget once in a while — that’s okay. Our materials are resilient, but consistent care keeps your pieces in peak condition.

Stainless Steel Jewellery

Why we love it?

Our stainless steel pieces are crafted for effortless, everyday luxury. The metal is strong, resistant to tarnish and fading, and doesn’t rust or turn green.

Each piece is plated in 14k or 18k gold for that signature Veva warmth — soft, subtle, and luminous.

What to expect

Over time, stainless steel may occasionally react to elements like perfume, skincare, sweat, or natural skin pH levels. This can cause a gentle warm tint in some areas — completely normal and purely cosmetic. Your jewellery will remain strong and intact.

How to care for it

• Wipe your jewellery once or twice a week with a soft polishing cloth.

• Store in a dry space — ideally your Cloud Case — to protect against humidity and scratches.

• Avoid constant exposure to water, perfumes, or lotions.

• If you notice build-up or residue, clean gently with warm soapy water, rinse thoroughly, and dry completely.

925 Sterling Silver Jewellery

Why we love it?

Sterling silver is timeless, elegant, and precious — perfect for those who appreciate classic beauty.

It’s a softer metal, so it may require a little extra care, but the payoff is a lustrous finish that truly lasts.

What to expect

Sterling silver naturally oxidises over time, developing a darker tone known as tarnish. This is a completely normal, reversible process.

How to care for it

  • Wearing your silver regularly actually prevents tarnish.
  • Store in an airtight pouch or your Cloud Case when not in use.
  • Avoid perfume, hairspray, or harsh chemicals.
  • Clean occasionally with a specialist silver cloth or mild silver-safe cleaner.

If you forget to care for it

Don’t panic. Tarnish or slight dullness can always be restored. A few minutes of gentle polishing brings it back to life.

Gold-Plated Jewellery

Why we love it?

Our gold-plated pieces combine durable bases (stainless steel or silver) with premium 14k or 18k gold plating, offering the look of fine jewellery without the delicate upkeep.

What to expect

Gold plating is beautiful but sensitive — with daily wear, friction and chemicals can gradually soften its tone.

This doesn’t mean the quality has gone; it simply means your piece is loved and lived in.

How to care for it

  • Keep it away from perfume, sprays, and lotions.
  • Avoid sleeping, showering, or exercising in your pieces.
  • Store separately to avoid scratching from other metals.
  • Wipe with a dry cloth after wear to maintain that satin finish.

If you don’t follow these perfectly. No stress. The gold will gently settle into a soft, lived-in tone — still beautiful, still Veva. Although it may return to its base colour of silver.

If you want to restore its fresh finish, a gentle polish or professional cleaning will revive it easily.

Veva Jewellery Tools

To make caring for your jewellery effortless, we’ve created a collection of Veva Boutique Jewellery Tools designed for at-home maintenance:

  • Watch Link Removers – Perfect for adjusting your watch or bracelet for the ideal fit.
  • Bracelet Fastening Tools – Helps you secure bracelets easily, no assistance needed.
  • Replacement Earring Backs – Available if you ever misplace yours.
  • Necklace Extenders – For layering and adjusting lengths to your preference.
  • Necklace Clasps for Stacking – Keeps multiple necklaces tangle-free and perfectly aligned.

These tools are simple, practical, and designed to make your Veva experience as smooth and professional as possible.

 

Branded Polishing Cloths – Coming Soon

We’re so excited to announce that Veva Boutique Polishing Cloths are coming soon — designed specifically for the materials we use in our collections.

These premium cloths will gently remove oils, fingerprints, and tarnish, leaving your jewellery with that perfect, professional Veva finish.

Each cloth will be infused with fine cleaning agents suitable for stainless steel, sterling silver, and gold-plated pieces — keeping your jewellery radiant without risk of abrasion.

Final Note

At Veva Boutique, our jewellery is built to last — made for the girl who loves beauty, lives boldly, and wants her pieces to reflect her strength and style. A little care goes a long way, but even if life gets busy, know that your Veva pieces are resilient, forgiving, and designed to stay beautiful for years to come. Because true luxury isn’t fragile — it’s lasting, effortless, and made to be worn. 

Our Shipping Policy

 

Processing & Shipping Times:

All orders are processed within 1-2 business days before being shipped. Once dispatched, estimated delivery times are as follows:

Standard Signed Delivery (£3.99) 2-4 Business Days 

Tracked 24 Signed Delivery (£6.99) 24 Hours After Dispatched

{Please note that processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances. We aim to dispatch all orders by the next working day. International shipping times vary, if your order is international keep scrolling to find Our International shipping section.)

{Remember that Royal Mail only works during Business Days, for example standard delivery is 2-4 Business Days not 2-4 days so please ensure it’s been 2-4 business days before contacting us)

Order Tracking

We. send all orders out with Royal Mail 2nd Class Signed, we do this to ensure shipping is as affordable as possible however it means tracking does not update until your parcel is attempted delivery or delivered. Please don’t hesitate to reach out to ask us if you think it should have been delivered already. Remember if you choose not to enable shipping protection you’re not 100% guaranteed to receive your parcel or receive compensation if it’s lost, stolen or damaged.

Lost, Delayed, or Stolen Packages

Veva Boutique is not responsible for lost, stolen, or delayed packages once they have been handed over to the courier. Unless you have added the shipping protection at checkout. If your order is marked as delivered but you have not received it, please check with your local postal service or neighbours. If necessary, you may file a claim with the courier.

Address Errors & Undeliverable Packages

Please ensure that your shipping address is correct at checkout. If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

Returns & Refunds

All sales are final. We do not offer returns or refunds. Please ensure you review your order carefully before purchasing.

International Shipping

Shipping & Import Taxes- We are pleased to offer international shipping. Please note the following important information regarding customs and import duties:

International Orders & Customs Fees
• Orders shipped outside the UK may be subject to import duties, taxes, and customs fees, which are set by your country’s government.
• These charges are not included in the item price or shipping cost and must be paid by the recipient upon delivery.
• We have no control over these fees, and we cannot predict the exact amount, as they vary by country.

Who Pays for Import Fees?
• If you are ordering internationally, you are responsible for paying any applicable customs duties and VAT/GST upon delivery. This is usually only the case on orders £150+ so we recommend splitting orders in half to avoid this.
• If you refuse to pay these charges and the package is returned to us, we can issue a refund for the item(s) excluding shipping costs, once the package is received back in its original condition.

Customs Declarations
• We are required to accurately declare the value and nature of the items on all customs forms.
• We cannot mark orders as “gifts” or undervalue shipments to avoid customs fees, as this is illegal.

By placing an order, you agree to these terms. If you have any questions, please check with your local customs office before purchasing.

Have Questions?

For any questions, please check our FAQ section on our live chat. If you need further assistance, feel free to contact us via live chat or email us at vevaboutiqueshop@gmail.com.

 

About Us

Veva Boutique

Veva Boutique is where modern luxury meets everyday confidence — jewellery designed to be worn, loved, and lived in, all at an affordable price.

About Veva Boutique:

Veva Boutique was founded by Eva with a vision to create jewellery that is both empowering and attainable. From a young age, she dreamed of running her own business, constantly exploring new ideas until jewellery became the one that truly stood out. What began with tennis and New York bracelets quickly grew into something far greater: a brand that represents confidence, individuality, and modern luxury. The very first order marked a defining moment — a feeling of pride that came not just from making a sale, but from knowing that another woman could feel confident and beautiful wearing Veva jewellery. Today, with over 4,500 orders fulfilled, that mission continues to be at the heart of everything Veva creates.

The Meaning of Veva

The name Veva holds personal significance. It combines Eva’s own name with Victoria, her mother’s, as a tribute to the love and support her mother has always given. Family is deeply rooted in the foundation of the brand, and Eva’s mother remains a key part of Veva’s journey today.

The Veva Aesthetic

Veva Boutique is defined by a signature aesthetic: dreamy, luxurious, and accessible. Each piece is designed to embody elegance and modern sophistication, while remaining affordable and tarnish-free. The brand’s style is clean and timeless, inspired by soft whites, gold accents, sleek greys, and the kind of understated luxury that elevates the everyday.

The Experience

Veva Boutique is not just a jewellery brand; it is an experience. The signature mystery bags — an original stick or twist concept — capture the thrill of surprise, transforming shopping into something exciting and interactive. Every detail, from packaging to presentation, is designed to ensure customers feel valued, confident, and part of a community.

Achievements

Veva Boutique has already celebrated milestones that reflect both dedication and growth:

  • Securing a registered trademark
  • Reaching six-figure sales
  • Fulfilling over 4,500 orders for customers worldwide
  • Building a loyal, engaged community that continues to grow every day

These achievements represent only the beginning of Veva’s story.

The Vision

The dream for Veva Boutique is bold and ambitious: to launch worldwide, to become a leading name in the jewellery industry, and to be recognised as the star of TikTok and beyond. The brand is committed to expanding with more exclusive collections, custom-designed Veva pieces, and innovative experiences that bring customers even closer to the world of Veva. Meeting the community in person remains one of Eva’s greatest aspirations for the future.

Inspired by Family

Eva’s parents remain her greatest inspiration, with her mother playing an integral role both behind the scenes and in the community that surrounds Veva. If the brand were a person, she would be described as refined and graceful: a woman surrounded by clean white interiors, gold accents, soft textures, and elegant lighting, wearing fine jewellery effortlessly, day and night. This is the essence of Veva Boutique: modern luxury, confidence, and timeless elegance for every woman.